AI is everywhere. Or at least it seems so. Brought on by the explosive popularity of ChatGPT and a seemingly hourly new developments in generative AI, it’s easy to conclude AI’s moment has suddenly arrived.
In reality, AI has been a part of computing for decades and while we may have hit a tipping point in popularity, much work remains to be done to realize AI’s promise for business. I’m very pleased to share that today we announced The Innovation Studio specifically to translate that promise into reality.
My own journey with AI began over 20 years ago in Silicon Valley as a senior executive with Calico, a pioneering application of a LISP based configuration management system targeting the manufacturing sector. Companies like Dell Computer, Cisco, JLG, GE and hundreds of others used the technology to generate tens of millions is savings each year.
At Eyefi, a venture backed start-up in digital imaging where I served as CEO, we applied machine learning to automate the classification and organization of vast photo collections of over a million consumers and professional photographers – saving them from the hours it would have normally taken to manage their collections.
Over the last five years at Mindful, we deployed advanced customer experience software in contact centers of the world’s leading brands, gaining valuable insight into the opportunities and limits in the application of AI. Our technology specialized in filling the gaps left in a customer journey that has reached a dead-end or where often the AI was unable to achieve the brands’ objective for the interaction, such as making a sale or closing a trouble ticket.
The Innovation Studio is focusing on building new “Industrial AI” companies. Our team at The Innovation Studio is not new to AI or enterprise software. We have seen the hype curve rise, and fall, when new ventures focus too much on technology and not enough of the value realized from its application. We intend to apply those lessons in creating a new generation of software companies that deliver on the promise of AI.
That is what makes Nashville the ideal home for our new venture studio. The Greater Nashville Region is one of the fastest growing economies in the United States. Nashville is attracting companies in a broad range of industries and as such an immense source of real-world problems that AI-based solutions are uniquely able to address. We will partner with those and other companies, leading universities and tap the endless creativity this is woven into Nashville’s culture.
I hope you will take the time to learn more about The Innovation Studio, where I’m honored to serve on the board.
I love beginnings.
I love the unbounded potential that goes from hope to thought to idea to plan to reality to legacy. As an entrepreneur at heart, the bringing together of very talented people to execute a common mission runs pretty deep. These past two weeks, I was honored to be part of another beginning with the announcement of The Innovation Studio.
I often tell people that my resume is simple but my journey was not. Taking Digital Reasoning from an idea through global crisis (three times actually with 9/11, the Financial Crisis, and COVID) to making mission critical use case after use case felt like a lifetime. From a college kid that was left speechless when the first lead angel investor committed a few hundred thousand to having to go raise tens of millions of dollars from funds that had never invested in TN before to a global tally well north of $100M, I lived the journey of a lifetime over 20 years. Once that journey ended at the end of 2021, I could reflect on all that had happened and all that was learned.
From my experience, the best products emerge from close attention and empathy with the customer. Products that are amazingly effective and also responsible come from customer engagement and empathy. One of the most formative experiences I had at Digital Reasoning was our engagement with the FinTech Innovation Lab. It transformed our business and our potential by truly partnering us with amazing customers with huge problems. Creating deep partnerships between leading companies and great technology teams is a sure recipe to make better and often truly great products.
When Brian Moyer came to ask my help in starting a Venture Studio here in Nashville that would focus on AI, I believed that there was a version of this recipe of collaboration that we could put together here.
The area of “Industrial AI” – AI able to deliver for the mission critical functions of an Enterprise – is one where quality is every bit as important as speed. By creating a nexus between industrial leaders in Nashville with new companies, we will launch truly enduring and impactful tech firms in the coming years.
In Nashville, we can be a leader in this area. We can bring the creativity our city is known for together with the “craftsman” technologist culture of Nashville developers to the problems of multiple industries from Automotive, Music, Finance, Retail, and many others. With the power of AI, all companies will be impacted. They will adopt or they will be replaced. It’s necessary and unavoidable now. Even more unavoidable than the Internet was. But we can do it the right way and create amazing value and positive impacts in the process. That’s what The Innovation Studio is going to do and I’m proud to be a co-Founder of it and serve as part of its Board leadership alongside of Brian Moyer, Peter Rousos, Lerry Wilson, and Matt DiMaria.
And now for what comes after this beginning….